FAQ

How do I create an account at XtraSpin?

Creating an account is quick and easy. Simply click the "Sign Up" button on the homepage, enter your personal details, and choose a secure password. Once your email is verified, you can start playing instantly.

What should I do if I forget my password?

If you can’t remember your password, click the “Forgot Password?” link on the login page. Enter your registered email address, and you’ll receive a link to reset your password. If you don’t see the email, be sure to check your spam or junk folder.

How can I verify my account?

To verify your account, go to your profile section and upload the required documents (such as a valid ID and proof of address). Verification is typically processed within 24 to 48 hours. This step is necessary for making withdrawals and ensuring account security.

What payment methods are available?

XtraSpin supports a wide range of payment options, including credit/debit cards, e-wallets, and bank transfers. You can view all available deposit and withdrawal methods in the "Cashier" section once logged in.

Are my personal and financial details secure?

Yes. XtraSpin uses advanced encryption technologies and secure servers to protect all user data. Your personal and financial information is never shared with third parties and is stored according to strict privacy policies.

Is there a mobile app available?

Yes. XtraSpin offers a fully optimized mobile app for both Android and iOS devices. You can also play directly from your mobile browser with no downloads required. The mobile version includes full access to games, promotions, and support.

How long do withdrawals take?

Withdrawal times vary depending on the payment method. E-wallets are usually processed within 24 hours, while bank transfers and card payments may take 2–5 business days. All withdrawals are subject to account verification and anti-fraud checks.

Can I set limits on my gameplay?

Absolutely. XtraSpin promotes responsible gaming and allows you to set daily, weekly, or monthly limits on deposits, wagers, and playtime. You can manage these settings from your account dashboard or contact support for help.

What games can I play at XtraSpin?

XtraSpin offers over 6000 games, including online slots, table games, jackpots, and live dealer games. Titles come from top-tier providers like NetEnt, Pragmatic Play, Play’n GO, and Evolution Gaming, ensuring high-quality gameplay across all genres.

How do I contact customer support?

You can reach the XtraSpin support team 24/7 via live chat on the website or by email. The support staff is responsive and trained to help with everything from technical issues to account questions and bonus inquiries.